Contact Us
Last Updated: September 25, 2026
Company Information
Brand Name: Avenvessa
Company Name: Jiangxi Ruiz Network Technology Co., Ltd.
Website: https://avenvessa.com
Registered Address: Room 216, 2nd Floor, Building A, Taihao Software Park, No. 807 Huoju Avenue, Nanchang High-tech Industrial Development Zone, Nanchang City, Jiangxi Province, China
Responsible Person: Zhang Dongliang
Contact Email: service@avenvessa.com
Phone: +86 15965482264
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Operated by: Jiangxi Ruiz Network Technology Co., Ltd.
Welcome to Avenvessa Customer Support
Thank you for visiting Avenvessa.
We value our customers and aim to provide accessible assistance with questions about our products, orders, payments, shipping, returns, refunds, and other shopping-related matters.
Avenvessa is operated by Jiangxi Ruiz Network Technology Co., Ltd.
For questions or concerns, please contact our customer service team using the information below.
Customer Support Information
Email: service@avenvessa.com
Phone: +86 15965482264
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Official Website: https://avenvessa.com
Customer service inquiries received outside normal support hours will be reviewed during the next available business period.
Response times may vary based on inquiry volume, the complexity of the request, and public holidays.
Product Questions
If you have questions about a product before purchasing, our customer support team can assist with available information concerning:
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Product specifications
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Materials and finishes
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Product dimensions
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Available colors and variations
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Product care
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General product suitability
Please include the product name or product page link when contacting us.
Order Assistance
For questions about an existing order, please provide:
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Your full name
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Your order number
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The email address used during checkout
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A brief explanation of your inquiry
Our team can assist with order confirmation, processing status, and eligible changes or cancellations.
Changes may not be possible after an order has entered fulfillment or has been dispatched.
Shipping and Tracking Support
Avenvessa provides shipping to eligible United States delivery addresses.
If you need assistance with:
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Shipping methods and fees
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Delivery estimates
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Tracking information
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Delayed shipments
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Incorrect delivery details
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Missing or damaged packages
please contact service@avenvessa.com with your order number.
Detailed shipping conditions are available in our Shipping Policy.
Returns, Refunds, and Exchanges
Eligible return periods depend on the shipping method selected during checkout.
Standard Shipping and Free Standard Shipping: Return requests may be submitted within 30 calendar days after delivery.
Express Shipping and Free Express Shipping: Return requests may be submitted within 90 calendar days after delivery.
Eligible standard returns include complimentary return shipping when arranged according to our Return & Refund Policy.
To request a return, exchange, or refund, please email:
Include your order number, product name, reason for the request, and photographs where relevant.
Please do not send products back before receiving authorized return instructions.
Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us as soon as reasonably possible.
Where available, please provide photographs showing the concern.
We will review the issue and offer an appropriate solution in accordance with applicable consumer protection requirements and our Return & Refund Policy.
Privacy and Personal Information
For questions about personal information, cookies, marketing preferences, or applicable privacy rights, please contact:
Our Privacy Notice explains how personal information may be collected, used, shared, retained, and protected.
Business Correspondence
Avenvessa is operated by:
Jiangxi Ruiz Network Technology Co., Ltd.
Registered Address:
Room 216, 2nd Floor, Building A, Taihao Software Park, No. 807 Huoju Avenue, Nanchang High-tech Industrial Development Zone, Nanchang City, Jiangxi Province, China
Responsible Person: Zhang Dongliang
This is our registered business address and is not necessarily an authorized product return facility.
Customers must obtain the designated return address from our support team before shipping any item back.
How to Contact Us Effectively
To help us review your inquiry efficiently, please include the relevant order number and a clear description of the issue.
For product concerns, include the product name and photographs or videos where reasonably available.
For privacy requests, indicate the right you wish to exercise and provide sufficient information to allow us to verify your request when legally necessary.
Do not include complete payment card numbers, passwords, or other unnecessary sensitive information in customer service messages.
Our Commitment
At Avenvessa, we value clear communication, reliable service, and a transparent shopping experience.
We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.
Our goal is to offer jewelry, hair accessories, decorative accessories, and selected lifestyle products that complement everyday style and personal expression while providing customers with dependable support throughout their shopping experience.
Thank you for visiting Avenvessa.
Avenvessa
Operated by Jiangxi Ruiz Network Technology Co., Ltd.