Shipping Policy
Last Updated: September 25, 2026
Company Information
Brand Name: Avenvessa
Company Name: Jiangxi Ruiz Network Technology Co., Ltd.
Website: https://avenvessa.com
Registered Address: Room 216, 2nd Floor, Building A, Taihao Software Park, No. 807 Huoju Avenue, Nanchang High-tech Industrial Development Zone, Nanchang City, Jiangxi Province, China
Responsible Person: Zhang Dongliang
Contact Email: service@avenvessa.com
Phone: +86 15965482264
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Operated by: Jiangxi Ruiz Network Technology Co., Ltd.
Introduction
Thank you for shopping at Avenvessa.
This Shipping Policy explains our delivery destinations, order processing times, shipping fees, estimated transit times, order tracking, and assistance with shipping-related concerns.
This policy applies to eligible purchases made through https://avenvessa.com.
1. Shipping Destinations
Avenvessa offers shipping to eligible delivery addresses within the United States.
Shipping availability may depend on the delivery address, shipping method, and applicable carrier restrictions.
Customers can review the shipping methods available for their delivery address during checkout.
If no shipping method is available for an address, please contact customer service before placing an order.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment authorization and order confirmation.
Business days generally exclude weekends and applicable public holidays.
Processing time may be affected by:
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Product availability
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High order volumes
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Promotional periods
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Public holidays
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Fulfillment or verification requirements
Processing time is separate from the estimated shipping transit period.
If a material delay affects an order, we will provide appropriate assistance and information in accordance with applicable requirements.
3. U.S. Shipping Methods and Charges
Our current shipping charges for eligible United States orders are:
| Shipping Method | Order Subtotal | Shipping Fee | Return Benefit |
|---|---|---|---|
| Standard Shipping | $1.00–$38.99 | $2.99 | 30 Days Free Return |
| Free Standard Shipping | $39.00–$48.99 | Free | 30 Days Free Return |
| Express Shipping | $0.00–$48.99 | $5.99 | 90 Days Free Return |
| Free Express Shipping | $49.00 or more | Free | 90 Days Free Return |
All amounts are in U.S. dollars (USD).
The available shipping methods and final shipping charges will be displayed at checkout.
The displayed order subtotal and available shipping rates may be affected by applicable discounts, product restrictions, or checkout calculations.
Standard Shipping
Order Subtotal: $1.00–$38.99
Shipping Fee: $2.99
Estimated Transit: 5–12 business days after dispatch
Return Benefit: 30 Days Free Return
Free Standard Shipping
Order Subtotal: $39.00–$48.99
Shipping Fee: Free
Estimated Transit: 5–12 business days after dispatch
Return Benefit: 30 Days Free Return
Express Shipping
Order Subtotal: $0.00–$48.99
Shipping Fee: $5.99
Estimated Transit: 3–7 business days after dispatch
Return Benefit: 90 Days Free Return
Free Express Shipping
Order Subtotal: $49.00 or more
Shipping Fee: Free
Estimated Transit: 3–7 business days after dispatch
Return Benefit: 90 Days Free Return
For orders that qualify for more than one option, the customer may select an available shipping method during checkout.
4. Estimated Delivery Times
Estimated delivery periods begin after the order has been processed and dispatched.
For eligible United States orders:
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Standard Shipping: 5–12 business days after dispatch
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Free Standard Shipping: 5–12 business days after dispatch
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Express Shipping: 3–7 business days after dispatch
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Free Express Shipping: 3–7 business days after dispatch
These estimates exclude the typical 1–3 business day order processing period.
Actual delivery times may vary because of weather, carrier operations, public holidays, transportation disruptions, or other circumstances outside our reasonable control.
Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.
5. Order Fulfillment and Shipping Origin
Orders are fulfilled through the facilities and shipping arrangements applicable to the purchased products.
The actual fulfillment location may differ from Avenvessa's registered business address and may depend on product availability, shipping destination, and fulfillment arrangements.
We do not represent that every order is dispatched from a United States warehouse.
Customers who require information about the shipping origin of a particular product should contact:
before placing an order.
6. Shipping Confirmation and Tracking
When an order has been dispatched, available shipping confirmation and tracking information will generally be sent to the email address provided during checkout.
Tracking information may require additional time to appear in carrier systems.
If you do not receive tracking information or require assistance, contact:
Please provide your order number.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete delivery information during checkout.
Please verify the:
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Recipient name
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Street address
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Apartment or unit number
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City
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State
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ZIP code
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Telephone number where required
If you discover a mistake, please contact customer support as soon as possible.
We will attempt to assist with changes before shipment where possible.
Address corrections may not be possible after dispatch.
Any delivery issue will be reviewed according to the circumstances and applicable consumer protection requirements.
8. Delayed Shipments
Delivery delays may occur because of:
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Severe weather
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Carrier disruptions
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Customs or transportation procedures where applicable
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Public holidays
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Seasonal shipping demand
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Unexpected fulfillment interruptions
If your shipment is significantly delayed or tracking information has not updated for an extended period, please contact:
Provide your order number and available tracking information.
We will review the circumstances, assist with available carrier information, and provide an appropriate resolution in accordance with applicable requirements.
9. Lost or Missing Packages
If your package appears lost or cannot be located, please contact customer service.
If tracking indicates delivery but the package cannot be found, customers may first:
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Verify the delivery address
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Check the delivery location
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Ask household members or building reception
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Contact the carrier where appropriate
If the package remains missing, contact:
with your order number and tracking details.
We will review the available information and assist with an appropriate resolution.
A tracking status marked as delivered does not automatically prevent us from reviewing a customer's missing-package concern.
We do not automatically transfer all delivery responsibility to the customer merely because a parcel has been handed to a shipping carrier.
10. Damaged or Incorrect Deliveries
If a package arrives damaged or the contents are defective, incomplete, incorrect, or materially different from the order, please contact:
Include the order number, a description of the issue, and photographs where reasonably available.
We will review the concern and provide an appropriate solution under our Return & Refund Policy and applicable consumer protection requirements.
Where the issue results from our error, customers will not be required to bear unreasonable additional return-shipping costs.
11. Taxes, Duties, and Additional Charges
Applicable taxes and shipping fees charged through our store will be displayed during checkout.
If import duties, customs charges, or other government assessments apply to a shipment, responsibility for those charges will depend on applicable law and the terms disclosed before purchase.
Customers may contact our support team before ordering if clarification is needed.
12. 30-Day and 90-Day Free Returns
Avenvessa offers return periods determined by the shipping method selected at checkout.
30 Days Free Return
Eligible returns requested within 30 calendar days after delivery include complimentary return shipping for orders using:
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Standard Shipping
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Free Standard Shipping
90 Days Free Return
Eligible returns requested within 90 calendar days after delivery include complimentary return shipping for orders using:
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Express Shipping
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Free Express Shipping
The return period begins on the date of delivery.
Eligible standard change-of-mind returns may qualify for the corresponding complimentary return-shipping benefit, subject to our Return & Refund Policy.
Customers must contact customer service for authorized return instructions.
13. Return Shipping Instructions
To request a return, please email:
Include your order number, product name, reason for return, and photographs where applicable.
Our support team will review the request and provide the authorized return arrangements.
The designated return facility may differ from the registered business address.
Please do not send products to the company's registered address without specific return authorization.
14. Order Changes and Cancellations
If you need to change or cancel an order, contact:
as soon as possible.
We will attempt to accommodate eligible changes before the order is processed or dispatched.
After dispatch, cancellation may no longer be possible.
Eligible products may be returned after delivery under the applicable Return & Refund Policy.
15. Shipping Restrictions and Unavailable Methods
Some products or delivery addresses may be subject to legal, carrier, or operational restrictions.
If an order cannot be fulfilled, we will contact the customer where appropriate and provide an available resolution, including cancellation and an applicable refund.
16. Changes to This Shipping Policy
We may update this policy to reflect changes in shipping services, fulfillment arrangements, supported destinations, or applicable legal requirements.
Updated versions will be published with a revised Last Updated date.
Changes will not unlawfully remove contractual rights already applicable to previously placed orders.
Our Commitment
At Avenvessa, we value clear communication, reliable service, and a transparent shopping experience.
We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.
Our goal is to offer jewelry, hair accessories, decorative accessories, and selected lifestyle products that complement everyday style and personal expression while providing customers with dependable support throughout their shopping experience.
Thank you for visiting Avenvessa.
Avenvessa
Operated by Jiangxi Ruiz Network Technology Co., Ltd.