Return & Refund Policy
Last Updated: September 25, 2026
Company Information
Brand Name: Avenvessa
Company Name: Jiangxi Ruiz Network Technology Co., Ltd.
Website: https://avenvessa.com
Registered Address: Room 216, 2nd Floor, Building A, Taihao Software Park, No. 807 Huoju Avenue, Nanchang High-tech Industrial Development Zone, Nanchang City, Jiangxi Province, China
Responsible Person: Zhang Dongliang
Contact Email: service@avenvessa.com
Phone: +86 15965482264
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Operated by: Jiangxi Ruiz Network Technology Co., Ltd.
About Our Return & Refund Policy
Thank you for shopping at Avenvessa.
At Avenvessa, we aim to provide a fair, transparent, and accessible process for eligible returns, exchanges, and refunds.
This Return & Refund Policy applies to eligible purchases made through our official website:
Please review the following conditions before requesting a return or refund.
1. Return Periods
Return periods depend on the shipping method selected during checkout.
The applicable period begins on the date the order is delivered.
30-Day Free Returns
Customers using either of the following shipping methods may request eligible returns within 30 calendar days after delivery:
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Standard Shipping
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Free Standard Shipping
Eligible standard returns requested within this period include complimentary return shipping in accordance with this policy.
90-Day Free Returns
Customers using either of the following shipping methods may request eligible returns within 90 calendar days after delivery:
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Express Shipping
-
Free Express Shipping
Eligible standard returns requested within this period include complimentary return shipping in accordance with this policy.
A standard change-of-mind return request submitted after the applicable return period may not qualify unless otherwise required by law.
The shipping method confirmed at checkout determines the applicable return benefit.
2. Shipping Rates and Return Benefits
For eligible orders shipped to the United States, the following options apply:
| Shipping Method | Order Subtotal | Shipping Fee | Return Period |
|---|---|---|---|
| Standard Shipping | $1.00–$38.99 | $2.99 | 30 Days Free Return |
| Free Standard Shipping | $39.00–$48.99 | Free | 30 Days Free Return |
| Express Shipping | $0.00–$48.99 | $5.99 | 90 Days Free Return |
| Free Express Shipping | $49.00 or more | Free | 90 Days Free Return |
All amounts are in United States dollars (USD).
Available shipping methods and applicable charges are displayed during checkout.
3. Return Eligibility
To qualify for a standard return, products generally must meet the following requirements:
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The return request is submitted within the applicable return period.
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The product is unused and unworn.
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The product is in its original condition.
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Original components and accessories are included.
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Product tags remain attached where applicable.
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Original packaging is included where reasonably available.
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Valid proof of purchase is provided.
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The product has not been damaged by misuse, improper handling, or unauthorized modification.
Products may be inspected after receipt.
These conditions do not limit mandatory legal rights concerning damaged, defective, incorrect, or materially misdescribed products.
4. Jewelry, Hair Accessories, and Personal-Use Items
Avenvessa sells jewelry, hair accessories, decorative accessories, and selected lifestyle products.
For standard change-of-mind returns, items should remain unused, unworn, and in their original condition.
Certain personal-use items, including particular earrings or other hygiene-sensitive accessories, may be subject to additional return restrictions where those restrictions were clearly disclosed before purchase and are permitted by applicable law.
Customers should check the relevant product page for any product-specific restriction.
These restrictions do not remove applicable rights concerning faulty, damaged, or incorrect products.
5. How to Request a Return
To request a return, contact:
Email: service@avenvessa.com
Please provide:
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Full name
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Order number
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Email address used during checkout
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Product name
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Reason for return
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Preferred resolution
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Relevant photographs or videos where applicable
Our support team will review your request and provide appropriate instructions.
Please do not send a product back before receiving return instructions.
A request submitted within the applicable period will not be treated as late solely because our support team responds after that period ends.
6. Complimentary Return Shipping
Eligible standard returns requested within the applicable return period include complimentary return shipping.
Standard Shipping and Free Standard Shipping
Eligible returns requested within 30 calendar days after delivery qualify for complimentary return shipping.
Express Shipping and Free Express Shipping
Eligible returns requested within 90 calendar days after delivery qualify for complimentary return shipping.
This benefit includes qualifying change-of-mind returns of unused, unworn products that satisfy the conditions in this policy.
For approved eligible returns, Avenvessa will provide an authorized prepaid return-shipping arrangement or another return method that does not impose an additional standard return-shipping charge on the customer.
Customers must follow the return arrangements authorized by our customer service team.
Additional expenses arising from unauthorized shipping arrangements may not be reimbursed unless required by applicable law.
We do not charge a separate restocking fee for eligible standard returns.
7. Damaged, Defective, Incorrect, or Incomplete Products
Please inspect your order after delivery.
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact:
as soon as reasonably possible.
Please provide your order number, a description of the issue, and photographs or videos where reasonably available.
Depending on the circumstances, an appropriate solution may include:
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Replacement
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Exchange
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Full refund
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Partial refund accepted by the customer
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Replacement of missing components
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Another remedy required by applicable law
Where the problem results from our error, Avenvessa will cover reasonable return-shipping costs or provide an appropriate prepaid return solution without imposing additional return-shipping charges on the customer.
8. Non-Returnable Items
The following items may be excluded from standard change-of-mind returns where permitted by applicable law:
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Personalized or custom-made products where the restriction was disclosed before purchase
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Gift cards
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Products that have been used or worn
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Products materially altered after delivery
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Products damaged through misuse or improper handling
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Products missing essential components for reasons unrelated to defects
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Certain hygiene-sensitive personal-use items where restrictions were clearly disclosed before purchase and legally permitted
These exclusions do not affect applicable statutory consumer rights.
9. Promotional and Discounted Products
Products purchased during promotions or sales may qualify for the same return periods as regularly priced products unless a lawful restriction was clearly disclosed before purchase.
Approved refunds generally reflect the amount actually paid after applicable discounts.
10. Return Address
Customers must contact our customer service team before shipping returned items.
Email: service@avenvessa.com
After reviewing the request, we will provide:
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The designated return facility address
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Authorized prepaid shipping arrangements where applicable
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Packaging instructions where necessary
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Other relevant return instructions
The return facility may differ from the company's registered business address.
Please do not send products to our registered business address unless specifically instructed.
11. Refund Method and Processing Time
Once an approved returned product has been received and inspected, we will notify the customer of the refund decision.
Approved refunds will generally be issued to the original payment method used for the purchase.
We aim to process approved refunds within 5–10 business days after approval.
Your bank, card issuer, PayPal, or another payment provider may require additional time to make the refunded amount available.
Where applicable law requires an earlier refund or different procedure, those requirements will apply.
For refund assistance, contact:
12. Original Shipping Charges
For standard change-of-mind returns, original outbound shipping charges are generally non-refundable unless otherwise agreed or required by applicable law.
Complimentary return shipping does not automatically mean that an original outbound shipping fee will be refunded.
If a product arrives damaged, defective, incorrect, or materially misdescribed because of our error, applicable original shipping charges will be considered as part of the appropriate remedy.
13. Exchanges
Eligible customers may request an exchange within the applicable return period.
Exchanges depend on product condition, eligibility, and replacement availability.
If the requested replacement is unavailable, we may offer an eligible refund or another appropriate solution.
Exchange requests should be sent to:
14. Order Changes and Cancellations
To request an order change or cancellation, please contact:
as soon as possible.
We will attempt to accommodate requests before the order has been processed or dispatched.
Changes or cancellations may no longer be possible after shipment.
Eligible customers may request a return after delivery in accordance with this policy.
If we cancel an order after payment has been collected, an applicable refund will be issued to the original payment method.
15. Consumer Protection Rights
Nothing in this policy excludes, restricts, or overrides consumer protection rights that cannot legally be waived.
Customers may be entitled to additional remedies under applicable federal, state, or other consumer protection laws.
Where mandatory law provides additional rights, those requirements will apply.
16. Changes to This Policy
Avenvessa may update this policy to reflect changes in business operations, return services, or applicable legal requirements.
Updated versions will be published with a revised Last Updated date.
Policy changes will not unlawfully remove consumer rights or contractual benefits applicable to earlier purchases.
17. Customer Support
For questions regarding returns, refunds, exchanges, or cancellations, please contact:
Email: service@avenvessa.com
Phone: +86 15965482264
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Our Commitment
At Avenvessa, we value clear communication, reliable service, and a transparent shopping experience.
We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.
Our goal is to offer jewelry, hair accessories, decorative accessories, and selected lifestyle products that complement everyday style and personal expression while providing customers with dependable support throughout their shopping experience.
Thank you for visiting Avenvessa.
Avenvessa
Operated by Jiangxi Ruiz Network Technology Co., Ltd.