FAQ
Last Updated: September 25, 2026
Company Information
Brand Name: Avenvessa
Company Name: Jiangxi Ruiz Network Technology Co., Ltd.
Website: https://avenvessa.com
Registered Address: Room 216, 2nd Floor, Building A, Taihao Software Park, No. 807 Huoju Avenue, Nanchang High-tech Industrial Development Zone, Nanchang City, Jiangxi Province, China
Responsible Person: Zhang Dongliang
Contact Email: service@avenvessa.com
Phone: +86 15965482264
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Operated by: Jiangxi Ruiz Network Technology Co., Ltd.
About Avenvessa
What is Avenvessa?
Avenvessa is an online retail store offering jewelry, fashion accessories, hair accessories, decorative items, and selected lifestyle products.
We aim to provide customers with clear product information, transparent shopping policies, and accessible customer support.
Who operates Avenvessa?
Avenvessa is operated by Jiangxi Ruiz Network Technology Co., Ltd.
The company's registered business address and contact information are provided at the beginning of this page.
Where can I shop for Avenvessa products?
Our official website is:
Products and Care
What products does Avenvessa sell?
Our selection may include:
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Necklaces and pendants
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Earrings
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Rings
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Bracelets
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Hair clips and hair accessories
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Decorative accessories
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Selected home and lifestyle items
Product availability and collections may change over time.
Where can I find product materials and dimensions?
Please review the relevant product page for available information about materials, dimensions, colors, variations, and specifications.
For additional clarification, contact:
How should I care for jewelry and accessories?
Care instructions vary by product and material.
Unless the product instructions state otherwise, we generally recommend avoiding prolonged exposure to moisture, perfume, harsh chemicals, and excessive friction.
Store jewelry and accessories in a clean, dry location when not in use.
Will products look exactly like the photographs?
We strive to display products accurately.
Minor visual differences may occur due to lighting, screen settings, or normal material variations.
If an item arrives materially different from its description, please contact customer service.
Orders and Payments
How do I place an order?
Select a product, choose the available options, add the item to your cart, and follow the checkout instructions.
How will I know whether my order was successful?
An order confirmation will generally be sent to the email address provided during checkout.
If you believe an order was submitted but did not receive confirmation, contact:
Can I change my order?
Please contact customer service as soon as possible.
Include your name, order number, and requested changes.
Changes may not be possible after processing or shipment has begun.
Can I cancel an order?
Contact:
as soon as possible.
We will attempt to accommodate eligible cancellation requests before dispatch.
Once an order has shipped, you may need to request an eligible return after delivery.
What currency is used on the website?
For eligible United States purchases, prices are generally displayed in U.S. dollars (USD).
The final currency and amount payable will be displayed during checkout.
Which payment methods are accepted?
Available payment methods are displayed during checkout.
Payment options may vary depending on customer location, device, and payment provider availability.
Shipping and Delivery
Where does Avenvessa ship?
Avenvessa offers shipping to eligible addresses within the United States.
Shipping availability is determined by the delivery address and the options available at checkout.
What are your shipping fees?
Our current United States shipping charges are:
| Shipping Method | Order Subtotal | Shipping Fee |
|---|---|---|
| Standard Shipping | $1.00–$38.99 | $2.99 |
| Free Standard Shipping | $39.00–$48.99 | Free |
| Express Shipping | $0.00–$48.99 | $5.99 |
| Free Express Shipping | $49.00 or more | Free |
All amounts are in U.S. dollars.
Final shipping charges are displayed before payment confirmation.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment authorization and order confirmation.
Processing time may vary because of weekends, public holidays, product availability, or high order volumes.
How long does delivery take?
Estimated shipping transit times after dispatch are:
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Standard Shipping: 5–12 business days
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Free Standard Shipping: 5–12 business days
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Express Shipping: 3–7 business days
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Free Express Shipping: 3–7 business days
These estimates exclude the typical 1–3 business day order processing period.
Delivery estimates are not guaranteed unless expressly stated otherwise.
How can I track my order?
Available tracking information will generally be provided after the order has been dispatched.
If you need assistance, contact:
with your order number.
What if my package is delayed?
If tracking has not updated for an extended period or your shipment is significantly delayed, please contact customer service.
We will review the available information and assist with an appropriate resolution.
What if tracking says delivered but I cannot find my package?
Please verify the delivery address, check the delivery location, and contact the carrier where appropriate.
If the package remains missing, contact:
Include your order number and tracking information.
We will review the circumstances and provide appropriate assistance.
Returns and Refunds
What is Avenvessa's return policy?
Our return periods depend on the shipping method selected during checkout.
30 Days Free Return:
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Standard Shipping
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Free Standard Shipping
90 Days Free Return:
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Express Shipping
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Free Express Shipping
The applicable return period begins on the date of delivery.
Returns must meet the eligibility requirements in our Return & Refund Policy.
Does Avenvessa offer free return shipping?
Yes. Eligible standard returns requested within the applicable 30-day or 90-day return period include complimentary return shipping.
Customers must contact our support team to obtain authorized return instructions.
Can I return an item because I changed my mind?
Eligible unused and unworn products may be returned within the applicable return period, subject to the conditions in our Return & Refund Policy.
Qualifying change-of-mind returns include complimentary return shipping when requested within the applicable return period and arranged through customer service.
Certain customized or hygiene-sensitive personal-use products may be subject to clearly disclosed and legally permitted exclusions.
Can I return earrings or other personal accessories?
Unused and unworn products may qualify for standard returns.
Certain hygiene-sensitive items may be subject to additional restrictions if these were disclosed before purchase and are permitted by applicable law.
Applicable legal rights concerning damaged, defective, or incorrect products are not affected.
How do I request a return?
Contact:
Please include:
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Full name
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Order number
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Product name
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Reason for return
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Relevant photographs or videos where applicable
Wait for authorized return instructions before sending a product back.
Where should I ship my return?
Our support team will provide the appropriate return address after reviewing your request.
The designated return facility may differ from the company's registered business address.
Please do not ship returned products to the registered address unless specifically instructed.
How long does a refund take?
Once an approved returned item has been received and inspected, we aim to process the refund within 5–10 business days after approval.
Your payment provider may require additional time to make the funds available.
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
Are original shipping fees refundable?
For standard change-of-mind returns, original outbound shipping charges are generally non-refundable unless otherwise agreed or required by applicable law.
Complimentary return shipping does not automatically include a refund of the original outbound shipping fee.
What if I receive a damaged, defective, or incorrect product?
Contact customer service as soon as reasonably possible.
Provide your order number, a description of the issue, and photographs or videos where available.
Where the problem results from our error, Avenvessa will provide an appropriate remedy without unreasonable additional return-shipping charges.
Can I exchange an item?
Exchange requests may be submitted within the applicable return period.
Exchanges depend on product condition, eligibility, and replacement availability.
If a replacement is unavailable, an eligible refund or other appropriate solution may be offered.
Privacy and Customer Support
How does Avenvessa use my personal information?
Personal information may be used to process orders, arrange payments and shipping, provide customer service, prevent fraud, operate the website, and perform other activities explained in our Privacy Notice.
Does the website use cookies?
The website may use essential cookies and, where enabled, analytics or marketing technologies.
Additional details about cookies and applicable privacy choices are provided in our Privacy Notice.
How can I make a privacy request?
Please contact:
Describe the request you wish to make.
Eligible requests will be reviewed in accordance with applicable privacy laws.
How can I contact Avenvessa?
Email: service@avenvessa.com
Phone: +86 15965482264
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Where is Avenvessa's operating company registered?
Avenvessa is operated by Jiangxi Ruiz Network Technology Co., Ltd.
Registered Address:
Room 216, 2nd Floor, Building A, Taihao Software Park, No. 807 Huoju Avenue, Nanchang High-tech Industrial Development Zone, Nanchang City, Jiangxi Province, China
Our Commitment
At Avenvessa, we value clear communication, reliable service, and a transparent shopping experience.
We work to provide accurate product information and maintain clear policies covering shipping, returns, refunds, privacy, and website use.
Our goal is to offer jewelry, hair accessories, decorative accessories, and selected lifestyle products that complement everyday style and personal expression while providing customers with dependable support throughout their shopping experience.
Thank you for visiting Avenvessa.
Avenvessa
Operated by Jiangxi Ruiz Network Technology Co., Ltd.